What should I do if my coverage has been terminated?

Asked 4 months ago
If an individual's coverage through MassHealth has been terminated, there are several steps that they can take to address the situation. First, it is important for the individual to review any communication received from MassHealth regarding the termination. This correspondence typically provides information on the reasons for the termination and any necessary actions to take. Next, the individual should consider verifying their eligibility status. MassHealth has specific eligibility criteria that can change based on income, household size, and other factors. By reviewing these criteria, an individual may determine if they still qualify for the program or if they may be eligible for another MassHealth plan. If the termination was due to a failure to complete the renewal process, the individual may have an opportunity to reapply or submit the necessary documentation to reinstate their coverage. It may also be beneficial to gather any supporting documents that demonstrate continued eligibility. Additionally, the individual can explore alternative health insurance options. Programs such as ConnectorCare, which is offered through the Massachusetts Health Connector, may provide affordable coverage for individuals who do not qualify for MassHealth. Lastly, individuals should stay informed by checking the current web page for further details regarding the appeals process if they believe the termination was in error. Keeping recent documentation and details handy can greatly assist in any communications that may be needed moving forward. In all cases, it is important to act promptly to ensure continued access to necessary health care services.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 21, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call MassHealth?

If you need to call MassHealth customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call MassHealth

MassHealth

Find a list of many popular MassHealth questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call MassHealthMassHealth Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!