What is your return policy?

MarineDepot.com has a return policy designed to ensure customer satisfaction while maintaining a fair process for all orders. Generally, customers have thirty days from the date of the order to return items. This includes returns for items that are damaged, defective, or simply not what the customer expected. The items must be unused and in their original packaging, including all accessories, manuals, and any related documentation. If a customer receives an incorrect item, MarineDepot.com urges that they report it promptly to facilitate the return and exchange process. Special conditions may apply for certain products such as live fish, corals, or any perishable items, which may have specific guidelines based on their nature. Frozen or refrigerated items typically cannot be returned due to the risk of spoilage. It is crucial for customers to take care when making selections and review product descriptions carefully to minimize the chances of needing a return. When initiating a return, customers are generally required to obtain a return authorization (RA) number, which is useful in tracking the return and ensuring proper processing. Any shipping fees incurred in the original order may not be refundable. Customers should also be diligent in considering their own shipping costs when sending items back, as these costs may fall to the customer unless the return is in response to a mistake made by MarineDepot.com. For the most accurate and detailed information regarding the return process, customers are encouraged to check the current web page dedicated to their return policy or related information on MarineDepot.com. This ensures that they have the latest updates and requirements as policies may evolve over time.