What should I do if I receive a damaged item from Marine Layer?

If a customer receives a damaged item from Marine Layer, the first step is to carefully assess the item to understand the extent of the damage. It is important to take note of the details, such as any visible damage, defects, or issues with the item. Once this has been done, the next step is to gather any relevant information, including the order number, product details, and photographs of the damaged item if possible. This documentation can be helpful in resolving the issue. Typically, Marine Layer has a return and exchange policy in place for situations like this. Customers are encouraged to visit the Marine Layer website, where they can find detailed information regarding returns and exchanges, including the specific steps to follow. Generally, customers will be directed to a return portal or provided with instructions for returning the damaged item and receiving a replacement or refund. If further assistance is needed, the website also offers contact information for customer support, which can provide additional guidance and support for handling the situation. Remember that timely communication is often beneficial in resolving issues related to damaged items.