What should I do if I receive a defective item?

If you receive a defective item from Makr.com, the first step is to carefully review the return or exchange policy detailed on their website. This policy typically outlines the procedures for reporting defects and how to initiate a return or exchange process. It is important to document the defect by taking clear photographs and noting any relevant details such as the order number, date of purchase, and a description of the issue. Once you have gathered this information, you usually would need to locate the contact details provided on their site, which may include an email address or a section for customer support inquiries. Reaching out to them with a clear and concise explanation of the defect, along with the attached documentation, can help expedite the process. Most companies, including Makr.com, aim to resolve issues promptly to ensure customer satisfaction, so you may find that they are willing to assist you with a suitable solution, whether it be a replacement, repair, or refund. Always keep a record of your correspondence for reference in case you need to follow up.