What should I do if I receive a damaged item?

If a customer receives a damaged item from Makais.com, the recommended first step is to carefully document the damage. Taking clear photographs of the item, along with the packaging it arrived in, can provide important evidence of the condition in which it was received. This documentation is useful for resolving the issue more effectively. The next step involves reviewing the return and exchange policies provided on the Makais.com website. Most companies have specific guidelines regarding damaged items, including time frames for reporting the issue and procedures for returns or exchanges. It is advisable to check whether the customer needs to initiate a return request through the website or via another method. If the documentation is prepared and the policies have been reviewed, the customer can follow the outlined procedure for returns or exchanges. It may involve submitting the necessary information and uploading photographs of the damaged item. Although the customer should not contact Makais.com directly, they will find contact information and additional support resources on the current web page that can assist them in resolving the situation. It is important to act promptly to ensure a smoother resolution process.