What is your policy on defective products?

MakaiBikes.com understands that occasionally, products may arrive defective or not perform as expected. While specific policies may vary by product type and manufacturer, the general approach taken by MakaiBikes is to prioritize customer satisfaction and the integrity of their products. It is typically advised to thoroughly inspect products upon receipt to ensure they meet quality standards. In the event that a customer discovers a defect, it is commonly expected that they document the issue, including taking photographs and noting any relevant details. Most manufacturers and retailers, including those associated with MakaiBikes, often have a straightforward return or exchange process for defective items. This could involve returning the product within a specified time frame, often with proof of purchase. For specific issues regarding warranty claims or replacement parts, MakaiBikes generally encourages customers to refer to the individual product warranty provided upon purchase. This warranty outlines what is covered, the duration of coverage, and the steps necessary to address any defects. Customers are often guided to check the specific policies listed on the current webpage of MakaiBikes for detailed information on handling defective products, including instructions or forms necessary for processing returns. It is always a good practice to familiarize oneself with these policies for a smooth resolution process.