What should I do if I receive the wrong item?

If a customer receives the wrong item from Madewell, the first step is to check the packing slip or receipt to ensure that the order details match what was received. This can help clarify any discrepancies. Once confirmed, it is recommended to visit the Madewell website to review their return and exchange policy. Typically, Madewell provides guidance on how to return incorrect items, which usually includes filling out a return form and providing specific details about the order. Customers should prepare the item for return, making sure it is in its original condition, and then follow the instructions given for returning the item, including any shipping labels if applicable. It is also advisable to keep a record of return shipping until confirmation of receipt by Madewell. If there are any further questions or complications, customers may find it helpful to check the website for specific contact information or to find additional assistance in the online help section. This process ensures that the issue is resolved smoothly and efficiently.