What is Macy's return policy?

Asked 2 years ago
Macy's return policy typically allows customers to return most items within ninety days of purchase for a full refund or exchange, provided that the items are in their original condition. This includes items that are unworn, unwashed, and have original tags attached. However, there are some exceptions to this general guideline. For instance, fine jewelry and certain designer items may have different return periods, often extending to thirty days. Seasonal items, such as holiday decorations, usually also have specific return windows. It is worth noting that purchases made using a Macy's credit card may be eligible for a more extended return period. Customers should keep an eye on the official Macy's website for the most current and detailed information regarding the return policy, as it can vary by location and is subject to change. Additionally, customers can find guidelines on how to process returns, whether in-store or online. For further assistance, referring to the current web page may provide the latest updates and additional details on the return policy and procedures.
Christian Allen is the editor / author responsible for this content.
Answered Jun 16, 2025

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