What is the process for returns or exchanges?

The process for returns or exchanges at M-rock.com typically involves a few straightforward steps. First, it is essential to review the specific return policy on the current web page, as policies may vary by product type or category. Generally, if a customer wishes to return an item, they should ensure that the product is in its original condition and packaging. Items that have been used or altered may not qualify for return. Next, customers usually need to initiate the return process within a specified time frame after receiving their order. This could involve filling out a return request form, which is often available on the website. Once the return is authorized, the customer may receive instructions on how to send the item back, including any needed return labels. For exchanges, customers typically follow a similar procedure. They may need to specify the item they wish to exchange and provide details about the new product they want. It is important to keep an eye on any applicable shipping costs, as these may vary depending on the nature of the exchange. Finally, after the returned item is received and inspected, customers can expect their refund or exchange to be processed accordingly. For the most accurate and current information regarding returns and exchanges, it is beneficial to refer directly to the policies outlined on M-rock.com's web page.