What is your return policy?

Lumens.com offers a comprehensive return policy designed to provide customers with reassurance and satisfaction when shopping. Customers can return most items within thirty days from the date of delivery, provided that the items are in their original condition and packaging. This includes the original box, manuals, and any accessories that may have come with the product. It is important that returns are initiated within this thirty-day window to ensure a smooth process. In some cases, Lumens.com may allow for a longer return period during special promotions or seasonal events, but it is always advisable to check the specific return policy details listed on their website at the time of purchase. It is also worth noting that certain items, such as customized products or special orders, may not be eligible for return. Therefore, customers should carefully read the product descriptions and related terms before making a purchase. When preparing a return, customers are typically required to contact Lumens.com through the information provided on their website to obtain a return authorization. Following that, returning an item usually involves shipping the product back to Lumens.com with a tracking number to ensure the return can be verified upon arrival.