Are there any special services for passengers with disabilities or medical conditions?
Lufthansa offers a range of special services designed to assist passengers with disabilities or medical conditions, ensuring a comfortable travel experience. These services include assistance with boarding and deplaning, help with mobility within the airport, and specialized seating arrangements.
Passengers who require assistance should notify Lufthansa of their needs at least 48 hours prior to departure, as this allows the airline to make the necessary arrangements. Those needing extra time or support can request aid for navigating terminals, including wheelchair services.
In addition to mobility assistance, Lufthansa is equipped to handle medical conditions by permitting the transport of necessary medical equipment. Passengers can also bring essential medications on board. It is advisable to check the airline's website for specific policies regarding medical equipment and medications, as there may be certain restrictions.
For those flying with a service animal, Lufthansa has guidelines regarding documentation and the types of animals permitted. To obtain detailed and current information about these services, passengers should refer to Lufthansa's official website, which has comprehensive resources on their accessibility services. This ensures that all travelers can prepare adequately for their journey.

Answered Jun 14, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact Lufthansa?
If you need to talk to Lufthansa customer service, now that you have the answers
that you needed, click the button below.
Contact Lufthansa