What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Luckybike.com, there are several steps you can take to address the situation. First, it is important to thoroughly inspect the item immediately upon receipt. Take clear photographs of any damage or defects as this documentation can be very helpful later on. Once you have documented the issue, the next step is to review the return and exchange policy available on the current web page of Luckybike.com. This policy typically outlines the process for reporting issues and obtaining a replacement or refund. Generally, customers are encouraged to reach out to Luckybike.com with the details of the damage, including order numbers and photos, to facilitate a swift resolution. It is advisable to initiate this process as soon as possible to ensure you are within any applicable time frames for returns or exchanges. If further assistance is needed, customers can often find contact information on the website. By following this process, the situation can be addressed in a manner that is orderly and efficient.