Can I change or cancel my order?

Lord & Taylor understands that situations may arise where customers need to modify or cancel their orders. However, there are specific policies and conditions in place regarding this process. Generally, once an order is placed, it begins processing quickly to ensure timely delivery. This means that changes or cancellations may only be possible during a brief window after the order has been submitted. If an order can still be modified or canceled, customers typically have to navigate to the relevant section on the Lord & Taylor website to initiate the request. It is advisable to check the order status through the website, as this will provide the most current information about whether a modification or cancellation is feasible. If the order has already been processed or shipped, customers may need to explore return options instead. Information regarding returns, including guidelines and procedures, is generally found in the same place on the Lord & Taylor website. For the most accurate and detailed information, customers should refer to the specific section of the website dedicated to order management and returns.