What should I do if I receive the wrong item?

Receiving the wrong item can be frustrating, but there are steps you can take to resolve the situation. First, it is important to review the order confirmation you received, as it will help clarify what was originally ordered. Compare this with the item you received to confirm that it is indeed different from what you expected. Next, check the Long's Electronics website for their specific return and exchange policies. These policies typically outline the timeframe in which you must report an issue, as well as any required documentation or procedure for returning an incorrect item. You may need to gather any packaging materials and receipts that came with your shipment, as they could be necessary for the return process. It is also recommended to take photographs of the item you received, in case they are needed to support your claim. While communicating your issue, be prepared to provide details such as your order number, the item you received, and a brief description of the discrepancy. This information will assist in the resolution process. If you have further questions, I encourage you to check the current web page for relevant contact information. They may provide additional assistance in resolving the issue promptly.