What is the return policy at Loblaw stores?

Asked 2 years ago
Loblaw stores have a return policy that seeks to ensure customer satisfaction while also protecting the integrity of the business. Generally, Loblaw allows customers to return or exchange items within a specific time frame, typically within thirty days of purchase. This policy applies to most items, provided that they are in their original condition, unopened, and accompanied by a receipt as proof of purchase. For items that are opened or used, the return may still be accepted if the customer believes the product to be defective or unsatisfactory. In such cases, it is advisable to keep the original packaging, as it may assist in the assessment of the return. Certain items may have stricter return requirements or may not be eligible for return at all, such as perishable goods, personalized products, or clearance items. Customers are encouraged to review the specific conditions associated with these items on the store's current web page. To return an item, customers need to visit their local Loblaw store and present the unwanted product along with the receipt to a customer service representative. They will assist with the return process, which may involve either a refund or an exchange as per the customer's preference. It is important for customers to be aware that policies may vary by location, so checking with the specific store or looking for information on the current web page is always a prudent step.
Christian Allen is the editor / author responsible for this content.
Answered Jul 27, 2025

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