What happens if my equipment is damaged?

Asked 4 months ago
If your equipment sustains damage while using Link Interactive systems, there are a few important elements to consider. Generally, Link Interactive provides reliable equipment and a variety of services to ensure that users can monitor their homes effectively. However, in the event of damage, customers may need to assess the nature and extent of the damage as well as the cause. Typically, most users are responsible for the equipment they receive, and damages resulting from misuse, accidents, or natural disasters may not be covered under service agreements. It may be beneficial to review any warranty that came with the equipment to determine whether repairs or replacements are included. Additionally, customers could want to explore their options regarding insurance coverage, as home insurance policies may offer protection for damaged security equipment. In cases where equipment is malfunctioning or needs replacement due to wear and tear, customers often have the opportunity to purchase new equipment or accessories directly through Link Interactive. Checking the company's website for specific policies on equipment damage, warranty details, and repair or replacement procedures could provide further insight into what steps can be taken next. This will help ensure that the security of the home remains intact.
Christian Allen is the editor / author responsible for this content.
Answered Aug 19, 2025

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