What should I do if I receive a damaged item?

If a customer receives a damaged item from LillianVernon.com, it is important to address the issue promptly to ensure resolution. First, it is advisable for the customer to carefully examine the item and retain all packaging materials, as these can be important for any return process. Once the assessment is complete, the customer should look for the return policy information provided on the Lillian Vernon website. This policy typically outlines the steps for returning items, especially those that are damaged. In most cases, customers are encouraged to report the damage within a specific timeframe to qualify for a return or exchange. The website usually includes detailed instructions on how to initiate this process, along with any necessary forms that may be required. Customers might also find information related to photographs that may need to be submitted to validate the claim of damage. Lastly, while the specifics can vary, checking the current web page for the appropriate contact details can help guide the customer through the next steps. LillianVernon.com wants to ensure customer satisfaction, so it is dedicated to resolving issues related to damaged items in a timely manner. Taking swift action can lead to a smoother resolution and provide the customer with peace of mind.