What is your return policy?

LightsOnline.com values customer satisfaction and strives to make the shopping experience as straightforward as possible, including their return policy. Generally, if customers are not entirely satisfied with their purchase, they may return most items within a specified timeframe from the date of delivery. This timeframe typically spans around thirty days. However, it is crucial for customers to ensure that the products are returned in their original packaging and condition, as certain conditions apply. Items that have been installed or used may not qualify for a return, and some specific product categories, like custom orders or clearance items, often have different rules. To facilitate a smooth return process, customers usually need to initiate the return request by following the specific procedures outlined by LightsOnline.com on their website. This might involve filling out a return authorization form or obtaining a return merchandise authorization number. It is always a good practice for customers to review the most current return policy available on the LightsOnline.com website to ensure they have the latest information, as policies may change. For detailed instructions on initiating a return, including potential restocking fees and any exclusions, it is recommended to refer to the website directly, which has comprehensive and up-to-date guidance on the return process to help customers make informed decisions.