What is your return policy?

Lightology.com provides a comprehensive return policy designed to ensure customer satisfaction. Customers may return most items within thirty days of receipt. However, there are specific requirements and conditions that apply to make a return credible. The items should be in their original condition, unused, and in the original packaging. This includes all accessories, documentation, and any components that accompanied the product. Certain items may be exempt from return, such as custom-made or special order products. In addition, items that are marked as non-returnable or final sale also cannot be returned. As for the process itself, it typically involves initiating a return request through the procedures outlined on the website. It is important for customers to review these procedures carefully to ensure all necessary steps are followed. Once the returned items are received and inspected, customers are usually eligible for a refund, which is processed using the original payment method. It is also worth noting that shipping costs incurred during the original purchase generally cannot be refunded if the return is not due to an error made by Lightology.com. For the most accurate and up-to-date information regarding returns, including instructions or any exceptions that might apply, it is recommended to consult the relevant section of Lightology.com directly. The website will have all the latest details to guide customers through the return process efficiently.