What do I do if my item arrives damaged?

Asked 2 years ago
If your item arrives damaged, it is important to assess the situation promptly and take the proper steps to address it. First, carefully inspect the damage to determine the extent and nature of the issues. It is beneficial to keep all original packaging materials, as they may be required for any return or claim process. Document the damage with clear photographs, as this will serve as evidence of the issue. The next step is to refer to the return policy outlined on the current web page of LightingShowPlace.com, as this will provide specific guidelines on how to proceed with a damaged item. Generally, most retailers will require you to initiate a return request within a certain timeframe. If you need further assistance, look to their online resources for customer service contacts, which can facilitate the process. Following these steps will help ensure that you have a smooth experience while addressing the damage and securing a replacement or refund for your product.
Jeff Whelpley is the editor / author responsible for this content.
Answered Sep 24, 2025

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