What should I do if I receive a damaged or incorrect item?

If a customer receives a damaged or incorrect item from Lewis & Taylor Shirts, the first step is to carefully document the issue. This can include taking clear photographs of the damaged product or noting any discrepancies regarding the order. It is essential to have this information on hand for any subsequent communication. Next, it is advisable to visit the Lewis & Taylor Shirts website to review their return and exchange policy. They typically provide detailed guidelines on how to initiate a return or request an exchange. Following the specified procedures ensures that the process goes smoothly. Customers may also find specific contact information on the website, which may lead to assistance with resolving these issues. It is important to act promptly, as most companies have timeframes within which they can accept returns or exchanges. By following these steps, customers can facilitate the resolution of a damaged or incorrect item efficiently.