Can I communicate with sellers or buyers before making a purchase?

Asked 4 months ago
Yes, on the Letgo platform, users can communicate with sellers or buyers prior to completing a purchase. This feature allows users to ask questions about the item, negotiate the price, or clarify details related to the transaction. Direct messaging is available within the Letgo app or website, which facilitates easier communication. Engaging in conversation can help ensure that both parties have a clear understanding of the item being sold or purchased, which can lead to a more satisfactory transaction. It can also be a good opportunity to inquire about the item's condition, ask for additional photos, or discuss how the pickup or delivery will be handled. As always, users should exercise caution and remain safe while communicating with others on the platform. For more specific information or assistance, it may be helpful to check the relevant section of the Letgo website or app for additional guidance on messaging features.
Jeff Whelpley is the editor / author responsible for this content.
Answered Aug 11, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Letgo?

If you need to talk to Letgo customer service, now that you have the answers that you needed, click the button below.
Contact Letgo

Letgo

Find a list of many popular Letgo questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Letgo Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!