Can I return my glasses if I am not satisfied?

Asked 4 months ago
LensCrafters has a customer satisfaction policy that allows for returns and exchanges if a customer is not satisfied with their glasses. Typically, if the glasses were purchased directly from one of their locations or online, customers have a specific timeframe in which they can return or exchange their eyewear. This period usually includes a consideration for adjustments, as sometimes a simple modification can greatly enhance comfort and satisfaction. It is generally required that the glasses be returned in their original condition, complete with packaging and any accompanying accessories. To facilitate a smooth return or exchange process, it is advised to bring a receipt or proof of purchase, as this may be necessary for a successful transaction. Awareness of any specific terms related to custom-made prescriptions or promotions is also important since such factors can influence return eligibility. Customers might find up-to-date information about the return policies by visiting the official LensCrafters website under their customer service section, which outlines the most current procedures and guidelines regarding returns and exchanges.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 1, 2025

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