Can I return an item purchased online at a physical store?

Asked 2 years ago
Le Chateau has specific return policies that allow customers to return items purchased online at a physical store location. Generally, items must be returned in new, unworn condition with all original tags and packaging intact. It is important to have the order confirmation or receipt, as this will facilitate the return process. While returns to physical store locations are often accepted, it is wise to check the terms and conditions on the Le Chateau website for the most up-to-date policy information, as certain restrictions may apply. For example, items that were marked as final sale typically cannot be returned. If you are considering returning an item, you might want to verify the store's hours and return policies prior to your visit to avoid any inconvenience. You can also consult the return policy section on the Le Chateau website for detailed information on returns, exchanges, and any applicable timelines. This will help ensure a smooth return experience.
Adam Goldkamp is the editor / author responsible for this content.
Answered Aug 5, 2025

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