What do I do if I receive a damaged item?

If you receive a damaged item from Lax.com, it is important to address the issue promptly. First, carefully inspect the item, taking note of any damage. It can be helpful to take photographs of the damaged product for your records as well as for any potential return process. Next, locate the order confirmation email or receipt that includes your order details. You will want to visit the Lax.com website to find information about their return and exchange policy. Typically, there will be specific instructions for reporting damaged items and initiating a return or exchange. Follow those guidelines closely to ensure that the process goes smoothly. Moreover, it may be necessary to fill out a return form or provide specific information regarding your order. Keep in mind that many companies have time limits for reporting damaged items, so it is advisable to act quickly. Once you have submitted the necessary information, Lax.com will typically provide instructions on how to return the item and receive a replacement or refund. Make sure to review all communication from them to ensure you comply with their procedures.