What should I do if I experience an outage in service?

If you experience an outage in service with Laclede Gas, the first step is to remain calm and assess the situation. It is important to check if the outage is affecting only your home or if it extends to neighboring areas as well. If you find that only your residence is impacted, you may want to check your gas appliances and ensure that they are shut off for safety reasons. For outages that appear to impact a larger area, Laclede Gas typically encourages customers to report the outage. This can help the company quickly identify and address the issue. Customers can usually find an online portal on the Laclede website to report service interruptions. It is also advisable to document any issues that you are experiencing, as this information may assist the company in resolving the problem more efficiently. During an outage, customers should be prepared for potential safety concerns, such as gas leaks or the smell of gas. If you suspect a gas leak, it is critical to evacuate the area immediately and seek safety. For ongoing updates regarding service restoration, customers might find it useful to check the Laclede Gas website.