What should I do if I receive a defective item from Kohl's?

If a customer receives a defective item from Kohl's, there are several steps they can take to address the situation. First, the customer should thoroughly review the item to confirm the defect and note any specific issues, such as damages, malfunctions, or misfits. Next, the customer should refer to the return policy that Kohl's outlines on their website. Typically, Kohl's has a generous return policy that allows customers to return items within a specified timeframe, such as within ninety days of purchase, both in-store and online. If the item was purchased online, the customer can initiate a return through the online account or follow the return instructions included with the order. If the customer decides to return the item in-store, they should bring the defective item along with the receipt or order confirmation. If returning the item via mail, it is advisable to follow the packaging and shipping guidelines provided on Kohl's website. Customers may also want to take pictures of the defect, as this can help with the return process. For specific inquiries regarding the return process or if a replacement is desired, customers should consult the section on returns on Kohl's current web page, where they may find additional helpful information regarding the next steps.