What is Kohl's policy for pricing mistakes?

Asked 6 months ago
Kohl's has a policy in place that addresses pricing errors to maintain customer trust and business integrity. Generally, if an item is incorrectly priced, Kohl's reserves the right to correct the mistake. This means that if a pricing error is discovered, customers may be charged the correct price for the item instead of the mistakenly advertised price. In practice, when a pricing mistake occurs, Kohl's aims to notify customers at the earliest opportunity. However, the company may honor the incorrect price if the discrepancy is identified before the transaction is finalized in certain situations, depending on the circumstances and the discretion of the store management. It is important for customers to check their receipts and be aware of any potential discrepancies that may arise during their shopping experience. For specific queries about pricing policies or a particular situation, customers may find it helpful to visit Kohl's official website, where more detailed information and resources can be located regarding pricing policies and other customer service matters.
Christian Allen is the editor / author responsible for this content.
Answered Jun 15, 2025

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