What should I do if my Kobo e-reader is not syncing?

Asked 5 months ago
If a Kobo e-reader is not syncing, there are several steps that users can take to troubleshoot the issue. First, it is important to ensure that the device is connected to a stable Wi-Fi network. A weak or intermittent connection can prevent proper syncing. Users should check the Wi-Fi settings on their e-reader to make sure they are connected to the correct network and that the signal strength is adequate. Next, users should check if the e-reader's software is up to date. Manufacturers often release updates to improve performance and fix bugs, so having the most current version can resolve syncing problems. Users can typically find an option in the settings menu to check for updates. Additionally, users may want to try restarting their device. Sometimes, a simple reboot can resolve minor software glitches that may be causing the syncing issue. If the problem persists, it can be helpful to log out of the Kobo account from the e-reader and then log back in. This can refresh the connection to the account and potentially resolve syncing problems. Finally, users may consider checking the Kobo Books website for guidance or additional troubleshooting tips that may be relevant to their specific situation. By following these steps, users may be able to effectively resolve syncing issues with their Kobo e-reader.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jun 30, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to contact Kobo Books?

If you need to talk to Kobo Books customer service, now that you have the answers that you needed, click the button below.
Contact Kobo Books

Kobo Books

Find a list of many popular Kobo Books questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Kobo Books Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!