What should I do if my order is incorrect?

If a customer receives an incorrect order from King Ice, it is important to take the proper steps to resolve the issue. First, the customer should carefully review their order confirmation to verify the items that were originally ordered. If there is a discrepancy between the order confirmation and the items received, the next step is to gather any relevant information, such as the order number, tracking details, and photos of the received items, if necessary. Once this information is collected, the customer can refer to the contact information listed on the King Ice website to reach out for assistance. They should clearly explain the issue and provide the gathered information to expedite the resolution process. King Ice is known for its dedication to customer satisfaction, so they will likely work to rectify the situation promptly. Customers are encouraged to act quickly to ensure that the issue can be resolved efficiently. Always remember to check the specific policies regarding returns and exchanges, as these may vary based on the nature of the order.