What do I do if I receive the wrong item?

If you receive the wrong item from Kidseroo.com, the first step is to verify the order details. Take a look at the confirmation email or invoice you received when placing the order to confirm what you were supposed to receive. Next, it is beneficial to check the Kidseroo.com website for the current return or exchange policy. This policy typically outlines the necessary steps to rectify the situation, such as how to initiate a return or exchange and any timeframes you may need to adhere to. Generally, you will need to contact Kidseroo.com to inform them about the error. A good practice is to gather all relevant information, including your order number, a description of the incorrect item, and what you were expecting instead. Having this information ready can help facilitate the process. You can find the appropriate contact details and further instructions on their website. This will help ensure that you receive the correct item promptly and efficiently.