What is Kia's policy on returns and exchanges?

Asked 2 years ago
Kia Motor Co does not have a universal policy on returns and exchanges as these policies typically vary by the type of vehicle purchased and the individual dealership where the vehicle is acquired. In general, automobile purchases are usually binding agreements, and returning a vehicle is not standard practice unlike in some other retail industries. However, Kia dealerships may offer specific provisions or programs that allow for certain considerations under special circumstances. For instance, many dealerships engage in a satisfaction guarantee or might provide limited timeframes during which a buyer can exchange their vehicle. This is highly dependent on the dealership's own policies, which could include aspects such as mileage limits and condition requirements for any potential exchange or return. It is recommended that customers carefully review their purchase agreement and consult directly with their dealership to understand the specific terms and conditions that apply to their vehicle purchase. Additionally, customers can look for information on the Kia website or their dealership's webpage, which often includes details on financing, warranties, and potential programs that might grant relief options after a purchase. Each situation can be unique, so reaching out to the dealership for specifics is encouraged.
Adam Goldkamp is the editor / author responsible for this content.
Answered Jul 14, 2025

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call Kia Motor Co?

If you need to call Kia Motor Co customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call Kia Motor Co

Kia Motor Co

Find a list of many popular Kia Motor Co questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call Kia Motor CoKia Motor Co Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!