What should I do if I receive a damaged product?

If you receive a damaged product from Khoalty, it is advisable to take immediate action to ensure that the issue is resolved effectively. First, carefully inspect the item to assess the extent of the damage. It is important to document this by taking clear photographs, as these can be useful if you need to report the issue. Once you have gathered the necessary information, it is usually best to refer to the specific return or exchange policy provided by Khoalty on their website. There you will likely find detailed instructions regarding how to proceed with a return or exchange for a damaged product. Typically, there may be an option to initiate a return through their online platform, often allowing for a smooth and efficient process. If a return shipping label is required, the instructions could guide you on how to obtain one. Additionally, it is often necessary to provide proof of purchase, so having your order information on hand will be beneficial. Following the guidelines outlined by Khoalty ensures that you take the appropriate steps to resolve this issue swiftly. For more specific information or assistance, it may be useful to check the contact details on their current webpage. This can provide you with direct avenues for support regarding your situation.