Can I return or exchange a door?

Asked 2 years ago
Kent Door Store typically has a specific return and exchange policy for their products, including doors. Generally, the ability to return or exchange a door will depend on several factors, including the condition of the door, whether it has been installed, and the specific terms outlined at the time of purchase. It is important to keep in mind that many retailers have strict guidelines regarding returns and exchanges, especially for custom or special order doors. In most cases, the original packaging and receipt are required for a return. If the door is defective or damaged upon arrival, customers are often allowed to return or exchange it without issue. For doors that are simply no longer needed or do not fit, the policy may be more restrictive. For the most accurate and up-to-date information, it is advisable to consult the relevant section on Kent Door Store’s website. This will provide specific details regarding their return and exchange policies and any potential restocking fees that may apply.
Christian Allen is the editor / author responsible for this content.
Answered Sep 28, 2025

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