What is Kendra Scott's return policy?

Asked 4 months ago
Kendra Scott offers a return policy designed to provide customers with a satisfactory shopping experience. Generally, items purchased from Kendra Scott can be returned within thirty days of the purchase date. To qualify for a full refund, the items must be unused, in their original condition, and accompanied by the original packaging and receipt. This policy applies to both online and in-store purchases. Kendra Scott does allow returns for sales items as well, but it is important to note that certain custom pieces or personalized items may not be eligible for returns. For online orders, customers are typically responsible for return shipping costs, unless the item is being returned due to a defect or error. It is advisable for customers to check the specific details of the return policy on the official Kendra Scott website, as policies can change and additional information may be available regarding processing times or special promotions. For the most accurate and up-to-date information, it is always best to visit the current Kendra Scott website or consult the order confirmation for returned items.
Christian Allen is the editor / author responsible for this content.
Answered Aug 11, 2025

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