What is your return policy?

Kellsons.com has a return policy designed to ensure customer satisfaction while also maintaining efficient operations. Customers who are not completely satisfied with their purchase can typically return items within a specified period after receiving their order, often within thirty days. It is essential that the returned items are in their original condition, meaning they should be unused, unworn, and with all original packaging and tags intact. When initiating a return, customers should be aware that certain items might be excluded from the return policy. These could include, but are not limited to, personalized items, perishables, and specific categories of products for hygiene reasons. For customers to process a return, they usually need to include proof of purchase, such as a receipt or an order confirmation email. After the returned item is received and inspected by the team at Kellsons.com, customers can expect a refund to be processed according to their original payment method. It is worth noting that shipping fees paid during the initial purchase may not be refundable unless the item was defective or incorrect. For the most accurate and up-to-date information, including any recent changes to the policy or special instructions concerning returns, it is advisable for customers to refer directly to the return policy section on Kellsons.com, which will provide the necessary details and any additional requirements needed to complete a return successfully.