What is your return policy?

Kays Catalogue has a straightforward return policy that aims to make the process convenient for customers. Generally, if a customer is not completely satisfied with their purchase, they can return the item within a specified period, typically within 28 days of receipt. It is important for customers to ensure that returned items are in their original condition, unworn, and accompanied by all original packaging and documentation. When returning an item, customers often need to include a completed returns form, which can be found on the Kays website. This form helps to identify the order and facilitate a smooth return process. In some cases, customers may be responsible for covering the cost of returning items, particularly if the return is not due to an error on Kays' part, such as receiving the wrong item or a defective product. Refunds are usually processed back to the original payment method. This can take a few days to reflect in the customer's account, depending on the payment provider. For exchanges, customers are advised to place a new order for the desired item and return the original one. To get the most up-to-date details on the returns process, including any specific instructions or changes in policy, it is advisable to refer to the current Kays Catalogue web page.