Can I cancel or change my order?

Asked 2 years ago
When it comes to canceling or changing an order with Katsmed.com, there are certain policies and procedures that typically apply. Generally, customers are encouraged to review their order carefully before finalizing their purchase, as changes are often limited once an order is placed. If a customer realizes they need to make a change or cancel their order, it is important to act swiftly. Many times, there is a short window during which modifications can be made before the order is processed and shipped. To cancel an order, a customer would generally need to initiate the cancellation request as soon as possible. This may involve accessing their account on the Katsmed.com website or following specific instructions provided in the order confirmation email. If the order has already entered the shipping process, cancellation may not be possible, and the customer may instead need to follow the return policy after receiving the item. For changes to an order, such as altering product sizes, quantities, or shipping details, it is usually best to contact customer support as promptly as possible. A timely inquiry can often facilitate a smoother modification process. For the most accurate and detailed information, it is advisable for customers to refer to the Katsmed.com website. This resource will have the latest details regarding order modifications, cancellations, and the specific protocols in place. Each situation can vary, so checking the relevant policies is a wise step.
Adam Goldkamp is the editor / author responsible for this content.
Answered Oct 17, 2025

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