What should I do if I receive a damaged product?

If a customer receives a damaged product from JumpingBalls.com, it is recommended to first assess the extent of the damage. It is important to carefully document the issue by taking clear photographs of the product and its packaging. This documentation can serve as evidence when addressing the situation. Next, customers should refer to the specific return and exchange policy outlined on the JumpingBalls.com website. This policy typically provides information on how to initiate a return or request a replacement for damaged items. Customers may need to fill out a return form or provide the necessary details regarding the order and the nature of the damage. It is advisable to reach out to the customer service team if there are any questions or if further assistance is needed. The contact information for customer support can usually be found on the current webpage. In most cases, companies strive to resolve such matters swiftly to ensure customer satisfaction. Following the outlined procedures will help facilitate a smooth resolution.