Can I cancel or change my order after it has been placed?
Once an order has been placed on Joules.com, customers may have limited options for canceling or changing it. Joules strives to process orders promptly to ensure timely delivery, which means that customers need to act quickly if they wish to make any adjustments to their orders. Typically, it is advisable to check the specific order status on the Joules website. If the order has not yet been dispatched, there may still be a possibility to cancel or modify the order by following the instructions provided on their current webpage.
In the event that the order has already been dispatched, customers may need to await delivery before exploring return options. Joules usually offers a comfortable return policy, allowing customers to return items that do not meet their expectations. Returning items can be done through various methods, including parcel return services that may be offered by Joules.
It is important for customers to take a moment to review the 'Order Information' or 'Returns' sections on the Joules website for precise guidelines regarding order changes or cancellations. This information may provide clarity on the necessary steps to follow and any time limits that may apply. By staying informed through the official website, customers will find the best course of action for their specific situations.

Answered Aug 3, 2025
Need further help?
Type out your followup or related question and we will get you an answer right away.
Need to contact Joules.com?
If you need to talk to Joules.com customer service, now that you have the answers
that you needed, click the button below.
Contact Joules.com