What is Jos A. Bank's return policy?

Asked 2 years ago
Jos A. Bank has a return policy that allows customers to return items within a certain timeframe after purchase. Typically, most unworn and unaltered items are eligible for a full refund if returned within thirty days of purchasing. For purchases made during certain promotional periods, such as sales events or holidays, the return window may be extended, offering customers more time to decide. Customers should be aware that footwear, personalized items, and certain merchandise may have different return conditions, so it is always wise to review the specific guidelines for these items when considering a return. Products must include all original tags and packaging, and it is recommended to provide proof of purchase, such as a receipt or order confirmation. Returns can generally be made in-store or via mail, depending on where the items were originally purchased. For online purchases, customers may need to cover the return shipping costs unless there was an error on the part of Jos A. Bank. Refunds will be processed using the original form of payment. For the most current and detailed information about the return policy, it is always advisable to check the current web page or the official Jos A. Bank website.
Christian Allen is the editor / author responsible for this content.
Answered Aug 14, 2025

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