What should I do if my order is lost in transit?

Asked 4 months ago
If an order from Joe's New Balance Outlet appears to be lost in transit, there are several steps you can take to address the situation. First, it is advisable to check the tracking information provided with your order confirmation. This information may offer updates on the current status of the shipment, including its last known location. Sometimes, packages may be delayed or temporarily misplaced during transit. If the tracking indicates that the order has not moved for an extended period, or if the tracking number does not yield any results, it may be time to investigate further. Customers are encouraged to reach out to the shipping carrier, as they may have additional information regarding the whereabouts of the package. In the event that you still have concerns about your order, the next step would be to refer to the customer service section on the Joe's New Balance Outlet website. There, you can find more information on how to report lost packages and the procedures for resolving such issues. Keep all relevant information on hand, including your order number and tracking details, as this will help expedite the resolution process.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jul 29, 2025

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