What Do I Do If My JetBlue Flight Was Cancelled or Delayed?

Introduction

Few things are more aggravating than having your flight delayed or canceled while you're traveling. Fortunately, if you're flying on JetBlue, there are a few things you can do to make thing better. Time can be of the essence, though, so you'd better move fast.

What You'll Need

If your flight is delayed by enough time, you are entitled to compensation that can be used for future travel on JetBlue, if the event causing the delay is something within the airline's control.If your flight is delayed 4 to 5 hours before you board, you are entitled to $75 compensation.If your flight is delayed 5 to 6 hours before boarding, it's $100.For delays of 6 to 12 hours before boarding, it's $159.Flights delayed 12 hours or more before boarding get $200.Flights delayed 3 to 5 hours after boarding qualify for $100.Flights delayed 5 to 6 hours after boarding get $175 compensation.Delays of 6 hours or more after boarding get $250.A delay of 1.5 to 2 hours on arrival qualifies for $50 compensation.Delays of 2 hours or more on arrival get $100.If your flight is canceled within 4 hours of departure time, you are qualified for $50 compensation for a future flight, in addition to a full refund.That goes up to $100 for flights canceled after the scheduled departure time.All refunds are made to the same form of payment that was originally used to book your flight.

Call JetBlue to receive your compensation... or don't.

If you did not book your flight through JetBlue, wait at least 7 days after the flight to call JetBlue at 1-800-JETBLUE to ask about your compensation. Make sure you have your flight number, your confirmation number, date of travel, and all of your personal information on hand when you call. If you booked the flight directly through JetBlue, there is no need to contact the airline at all, someone from the airline will contact you instead within 7 days of your scheduled flight.

Rebook your canceled flight on the Manage Trips section of the JetBlue website.

Manage Trips

You must do this within 5 days of your scheduled departure. The new flight will not be subject to higher fares or additional fees. Alternately, you can just go up to the JetBlue desk to rebook your flight if you are already at the airport.

Get a refund for your canceled flight by canceling the booking on the Manage Trips section of the JetBlue website.

Manage Trips

You can also go to the JetBlue desk at the airport.

Get hotel accommodation by going to the JetBlue desk.

If your flight was canceled when you are away from home, or if it is delayed 3 hours or more, JetBlue will try to get you hotel accommodations if you need them, at no cost to you. Just go to the desk and ask for help. While there, see if the airline is also offering meal vouchers.

Conclusion

You can't prevent unexpected difficulties when traveling. However, if you fly with JetBlue, you can minimize their impact on your travel schedule, your wallet, and your stress levels.