What should I do if I receive a damaged item from Jet.com?

If a customer receives a damaged item from Jet.com, there are specific steps that can be taken to address the situation. First, it is advisable to carefully examine the item and document any visible damage. Taking photographs can be helpful for record-keeping and for any potential follow-up. It is also important to retain any packaging materials, as these may be required for a return or exchange process. Next, the customer should check the Jet.com website for the returns policy, which typically outlines the procedure for reporting damaged items. This information is often found in the customer service or returns section of the website. Generally, customers can initiate a return or request a replacement through their account on the Jet.com platform. Once the return or replacement process has been initiated, it is usually important to follow any provided instructions, which may include shipping the item back using a prepaid label. Customers should also be aware of the time frames for reporting and returning damaged items, as these can vary. For further assistance, the customer may want to look up contact information on the Jet.com website in case they have additional questions or require more specific guidance regarding their situation.