Can I request special assistance for passengers with disabilities on Japan Airlines?

Asked 2 years ago
Yes, Japan Airlines is committed to providing a comfortable and accessible travel experience for all passengers, including those with disabilities. They offer special assistance services tailored to the needs of individuals requiring extra support. This may include wheelchair assistance at the airport, guidance through security and boarding processes, as well as assistance with luggage. To request special assistance, it is advisable to notify Japan Airlines at the time of booking your ticket. If you have already made a reservation, you can update your request by contacting them before your departure. Availability of certain services may depend on specific airport facilities and the requirements of each individual passenger. Japan Airlines typically recommends providing as much advance notice as possible to ensure that the necessary arrangements can be made effectively. The best way to gather specific information related to your needs and possible arrangements is by visiting their official website. There, you can find detailed information and guidance regarding the services available for passengers with disabilities. It is beneficial to familiarize yourself with these options as you plan your travel, ensuring a smoother and more enjoyable journey.
Christian Allen is the editor / author responsible for this content.
Answered Jul 3, 2025

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