What should I do if I receive the wrong item?

If a customer receives the wrong item from Jammiegirl.com, the first step is to review the order confirmation and the received item carefully to ensure there has indeed been a mistake. It is essential to check that the order number and item descriptions match. If they do not, the next step is to refer to the returns and exchanges policy found on the website. This policy typically outlines the process to follow when an incorrect item is received. Customers are usually encouraged to have the original packaging and any accompanying materials ready, as these may be required for the return process. It is important to reach out regarding the issue, and many online retailers offer the option to initiate returns through their website's customer service section. While customers cannot directly contact Jammiegirl.com through this platform, they can typically find helpful information on the current web page regarding return instructions and customer service options. This way, they can ensure that their concern is addressed efficiently, and they can receive the correct item in a timely manner.