What is JD.com's return policy?

JD.com has a return policy designed to facilitate a smooth and efficient shopping experience for customers. Generally, the policy allows customers to return products within a specified time frame if they are not satisfied with their purchase. For most items, the return period is typically seven days from the date of delivery. However, there are exceptions for certain categories of products, such as personal care items, clothing, and electronics, which may have different return conditions. To initiate a return, customers must ensure that the items are in their original condition, with all packaging, accessories, and accompanying documentation intact. It is important to note that items cannot be returned if they have been used, tampered with, or damaged by the customer. Additionally, customers are responsible for shipping costs associated with returning items unless the return is due to an error from JD.com or a defective product. Once a return request is approved, customers should follow the instructions provided for returning the item. Upon receipt of the returned item, JD.com will process the refund, typically using the same payment method that was used for the original purchase. For more specific details and the most current information regarding the return policy, including any possible updates or exceptions that may apply, customers are encouraged to review the information available on JD.com’s official website.