What is your return policy?

The return policy for Ivorylily.com is designed to ensure customer satisfaction while providing clarity on the process for returns. Typically, there is a specified time frame within which customers can initiate a return after receiving their order. This usually involves a thirty-day period from the date of delivery. During this time, customers may return items that are unworn, unwashed, and in their original condition, complete with any tags still attached. It is important to note that certain items may be exempt from return policies. For instance, products that are custom-made, final sale items, or specific categories such as personal care items may not qualify for returns. Customers are encouraged to carefully review the policies related to specific items to avoid any confusion. To initiate a return, customers generally need to follow a specific process outlined on the website. This may include filling out a return request form or obtaining a return authorization. Customers are usually responsible for covering the shipping costs associated with returning items unless the return is due to an error on the part of Ivorylily.com, such as receiving the wrong item or a defective product. When it comes to refunds, these are often processed after the returned items have been received and inspected. The time it takes for the refund to reflect back on the original payment method may vary based on banking institutions. For the most accurate and detailed information regarding the return policy, including any updates or nuances, it is advisable for customers to check the current web page of Ivorylily.com. There, they can find the most comprehensive details regarding returns, including any specific guidelines or exceptions that may apply.