What is the process for reporting issues at a station?

When a customer encounters an issue at an Irving Oil station, there are several steps they can take to report it. The first step is to ensure that the issue is noted clearly, including details such as the nature of the problem, the location of the station, and the time it occurred. This information is vital for effective resolution. Irving Oil typically encourages customers to communicate their concerns directly to the station personnel if the situation allows for it. Employees on-site may be able to address minor issues immediately or provide information about what steps will be taken. For more significant or unresolved issues, customers are advised to refer to the official Irving Oil website. The site generally provides a contact section or customer service form where customers can submit their concerns formally. This ensures that the report reaches the appropriate team for investigation and action. Overall, documenting the details of the issue and using the official channels outlined by Irving Oil can facilitate a swift response and help maintain the high standards expected by customers.