What steps should I take if my shipment does not arrive?

Asked 2 months ago
If a shipment from International Drug Mart does not arrive as expected, there are several steps that a customer can take to address the issue effectively. First, it is advisable to check the order confirmation email for any tracking information provided. Most shipments come with a tracking number that allows customers to monitor the delivery status. This information can typically be accessed by visiting the relevant section of the International Drug Mart website. Next, customers should review the estimated delivery time frame provided during the checkout process. In some cases, delays may occur due to unforeseen circumstances such as adverse weather conditions or logistical challenges. It is important to be patient, as these events may lead to temporary disruptions in shipping schedules. If the package still does not arrive after the expected delivery window, the next step is to reach out to the support team. Customers can usually find contact information on the International Drug Mart website, where they can inquire about their shipment directly. When contacting customer support, it is helpful to provide essential details such as the order number, tracking number, and any relevant information about the shipment. Lastly, if needed, customers may also check local courier services to see if the package might have been marked as delivered or if it is being held for any reason. Following these steps can often lead to a resolution regarding an undelivered shipment. It is important to remain proactive and informed during this process.
Christian Allen is the editor / author responsible for this content.
Answered Oct 15, 2025

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